学生抱怨
Complaint Procedure for Out-of-State 学生s from SARA Member States
Springfield Technical Community 大学 is required to provide current and prospective online learning students with contact information for filing complaints. 学生s who desire to resolve a grievance should follow the 大学’s 学生 Grievance Procedure as outlined in the Massachusetts Community 大学 System 学生 Code of Conduct.
If an out-of-state student from a SARA member state is not satisfied with the outcome of this process, they may appeal to the Massachusetts SARA portal agency. 投诉 involving allegations of fraud and false or misleading information may also be filed with the Massachusetts portal agency.
The SARA portal agency in the student’s state of residence will be notified of any complaint filed with the Massachusetts portal agency. The student’s home state may assist the Massachusetts portal agency as needed. The complaint resolution by the Massachusetts portal agency is final and cannot be appealed to another state or federal agency or to NC-SARA.
Massachusetts Residents’ Complaint Procedure
If a Massachusetts residents’ complaint is not resolved at the institutional level of a Massachusetts college or university, a complaint can be initiated with the Massachusetts Department of Higher Education. For additional information, please go to the DHE’s in-state 学生 Complaint process.